CLIENT PRIVACY POLICY

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The Bon Accord & Gibbons Food Bank is committed to protecting the privacy of the personal information that you, as a client, share with us. We value and respect the privacy and sensitivity of your personal information and wish to be transparent and accountable in how we manage and treat the personal information we hold. We take the issue of privacy very seriously.

Personal information includes any information that specifically identifies or distinguishes you as an individual and is provided to, or collected by, Bon Accord & Gibbons Food Bank. In distinguishing you as an individual, this can include your name, home address, age, gender, identification numbers, and employment history. Certain publicly available information, such as names, addresses, and phone numbers published in a directory, are generally not considered personal information.

Bon Accord & Gibbons Food Bank endeavours to maintain physical, technical, and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification, or disclosure. On an ongoing basis, we educate our volunteers and employees about the safeguarding of personal information by reminding them of this policy and implementing a sign-off of said policy.

Together, our safeguards and policies help ensure that your personal information is used appropriately and responsibly in achieving the purpose for which it was shared and collected from you.

Unless authorized or required by law, your personal information is only collected, used, and disclosed with your consent. We understand that, depending on the sensitivity and nature of your personal information, your consent may be written or verbal, express or implied. Upon giving us notice, your consent for any collection, use, or disclosure of your personal information can be withdrawn at any time. In all instances, Bon Accord & Gibbons Food Bank personnel only collect, use, and disclose your personal information on a ‘need-to-know’ basis and only for such purposes that are reasonable.

We may collect personal information from you during various food bank activities. For example, for the purposes of fundraising events, projects, or campaigns. Your personal information may also be collected to forward information to you regarding Bon Accord & Gibbons Food Bank, ongoing fundraising activities, and to contact you to verify the accuracy of your information.

We use personal information for the purposes of managing our current programs and for developing new programs. Quality assurance is important to us, and information statistics assist us in being effective and resourceful with the resources and gifts provided to Bon Accord & Gibbons Food Bank for carrying out the mission and vision of the organization. We only gather and use aggregate (non-identifiable) information for the purposes of fundraising for the Bon Accord & Gibbons Food Bank or advocacy for our mission.

In general, personal information is only disclosed for the purposes it was collected. We assure you that Bon Accord & Gibbons Food Bank does not sell our client lists to other organizations. Personal information can be disclosed without your consent if the information is publicly available.  

You can ask to see your personal information. If you want to review, verify, or correct your personal information, please contact our office. Please note that any such communication must be in writing.

When requesting access to your personal information, please note that we may request specific information from you to allow us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. If you require assistance in preparing your request, please contact the office.

If we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.

We regularly review our privacy practices for our various activities and update our policies as required. Our website can be reviewed on an ongoing basis for our most up-to-date information.